Policies & Guarantees

Shipping

The cost of shipping on in-stock, original, fine art anywhere in the continental U.S. is included in the price. For international or commissioned purchases, please feel free to contact me for a shipping quote.

Your order will be shipped via UPS, FedEx, or USPS Priority. Shipping always includes tracking and insurance for the full amount of your purchase. I will provide the tracking information to you once your order has shipped.

In-stock purchases typically ship within 2-3 business days. If you have a special shipping request, such as having your purchase arrive by a certain date, please don’t hesitate to contact me and I can provide you with special pricing or additional options.

For international purchases, please be aware that customers are responsible for any and all customs fees due upon delivery of their package. The shipping cost only covers carriage, not the customs fees that vary greatly depending on which country you live in.

For commissioned and custom artwork orders, please allow up to three weeks for the painting to be created and ready to ship.

The Commission Process

All requests for commissioned and custom work are welcome, and the process is very simple. If you would like to discuss commission painting options, please contact me and I will guide you through the process and provide you with pricing options. A few things to consider:

  • What is the size of the painting that you would like to commission?
  • Would you like a single canvas or multiple canvas configuration?
  • Which style of painting would you like?  You can take a look at my portfolio and decide which style or styles you prefer and we can discuss the best style for your painting.
  • Which colors would you like? You can always send any fabric swatches or photographs that you’d like, to ensure that the colors are as closely matched as possible.
  • When will you need to receive the artwork? It typically takes two-three weeks to create and prepare original custom artwork for shipping.  However, I can often work with a tighter timeline when necessary.
  • Before I move forward with creating your painting, I will provide you with the complete pricing, including shipping to your location, and instructions on how to purchase your painting.
  • Once your commissioned painting is complete, I will email you a photograph of the painting to ensure that you’re happy with it before it ships.

Gift Certificates

Everyone has different preferences and tastes in art. A Hilary Winfield Fine Art gift certificate is the perfect gift giving solution!  If you do not see an available gift certificate in the dollar amount that you would like, please contact me and I’ll create a listing in that amount for you.

A gift certificate in the selected amount will be mailed to you at the address provided. If you need the gift certificate quickly, and would like to have it emailed to you, simply let me know and I’ll email the certificate to you within 24 hours. Otherwise, your gift certificate will be mailed within two business days.

The gift certificate is valid on all purchases on www.hilarywinfield.com, including original artwork and commissioned artwork.  Gift certificates are in U.S. Dollars.  A valid, unique certificate number, to be issued with each gift certificate purchase, must be provided in order for the certificate to be redeemed.

Gift certificates cannot be used or redeemed anywhere except www.hilarywinfield.com. Gift certificates cannot be used or redeemed without the authorized, unique certificate number, to be issued with each gift certificate purchase. The gift certificate cannot be redeemed for cash. If lost or stolen, please contact me immediately.

The gift certificate cannot be used toward previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and is not refundable.

Any purchase less than the value of a redeemed gift certificate will result in the unused balance being placed in the account of the gift certificate recipient for use in a future transaction, unless otherwise authorized.

Any purchase exceeding the value of a gift certificate requires the customer to pay for the balance.

We reserve the right to change and update the gift certificate terms and conditions at our sole discretion.

Returns & Exchanges

It is incredibly important to me that you are 100% satisfied with your purchase. If for any reason you aren’t happy with your purchase, you may return the item(s) for a full refund within 7 days of receiving the shipment. I will refund the full price of the painting, including shipping. You may also exchange your purchase for a different item of the same value within 7 days of receiving the shipment.

Hilary Winfield Fine Art reserves the right to not accept an order. Funds paid for any non-accepted order will be returned immediately.

Copyright

Author retains all copyright privileges for all artwork. Hilary Winfield Fine Art © ALL RIGHTS RESERVED